Frequently Asked Questions

1. Do you accept Medicare?

Yes, we accept assignment from Medicare.

2. How and when will I be billed for services?

If applicable, you will receive a bill from our office after services have been rendered and your insurance has been billed and paid. It is your responsibility to contact your insurance company if you have not received an “Explanation of Benefits” (EOB) within 30 days of your service. All non-covered charges and remaining charges after your insurance has been paid are due and payable within 30 days of billing. If you do not have insurance and/or special arrangements are necessary for the payment of your bill, please call or come by your local Epoch Vitality Center Location.

3. How can I schedule an appointment?

To schedule an appointment, click here, or contact your local Epoch Health clinic. If your insurance requires a co-payment, you will be required to make this payment at the time of your services.

4. How can I best prepare for my appointment?

Remember that it is important to always tell your doctor information that relates to your health, even if it makes you feel embarrassed or uncomfortable. Be prepared to explain to your doctor what issues and problems you are having. Also, bring an up-to-date “health history” list with you, along with a list of any medications you are taking, including when and how often you take them and their dosages. Bring any other health information, such as test results and medical records.

Prepare for your appointment in advance by writing down any questions you may have for your physician. Make sure to get these questions answered when you meet with your doctor, along with any other questions that may come up during your appointment. Click here to download our new patient form, then fill them out and bring them with you to your appointment.

5. How will my insurance be filed?

Our office will file your charges with up to two insurance carriers. Please keep the business office informed of any changes to your insurance status. Although we will assist you in processing your claim, payment of the bill is ultimately your responsibility. Patients have the responsibility to understand their own insurance benefits, coverage, co-payment responsibilities, and procedures for obtaining referrals and authorizations.

6. I don't like to give blood. Why do I have to give blood multiple times?

We draw blood to ensure that doses are appropriate for each patient and to detect any potential side effects. No one enjoys having a blood draw, but our phlebotomists are highly skilled and will make your experience as painless as possible.

7. What insurance carriers do you accept?

Click here for a list of insurance carriers we accept. Please note that these are subject to change without notice. There may be other companies we accept that are not listed. To confirm that we accept an insurance carrier, call your local Epoch Vitality Center.

8. How long does it take to feel the benefits of Testosterone Replacement Therapy?

It can take up to 6 weeks for most patients.

9. Do you prescribe medications for ED?

Yes, first we need documentation that your heart is healthy.

10. Do you offer any other supplements that can help with weight loss?
Yes, we offer Super B Slim Boost (a vitamin-packed injection that can help speed up metabolism in patients), Semorelin (improve fat burning ability), and Low dose Naltrexone (Reduce alcohol, sugar, and food cravings).
11. What tests are included in the Free Health Screening?
Our free health screening test includes CBC (Complete Blood Count), PSA (Prostate Health) and Testosterone. To schedule your free health screening, click here.

Can't Find Your Answer?

Have a question that is not covered here? Send us a message and we will get back with you as soon and we will be in touch soon.

Have a question that is not covered here?

Send us a message and we will get back with you as soon and we will be in touch soon.